A leading seller of audio products HearUSA recently announced plans to open a series of groundbreaking Hearing Centers of the Future in 2023, starting this month in Palm Beach Gardens, Florida. The first of its kind center features a HearAcademy Learning Centre, where Hearing Professionals can receive ongoing training, and a Hearing Specialist Apprenticeship (HIS), for Customer Experience Specialists and external candidates.
Building on the new HearUSA brand promise to deliver the Sound of a New Era, each new Hearing Center of the Future is designed to help customers experience hearing care in a whole new way that fits each patient’s unique needs and lifestyle.
The new centers feature a design philosophy that is modern, innovative, welcoming and attractive. open spaces and product displays; available use of center technology such as QR codes, iPads and interactive displays. key touch points including a welcome center, solutions wall, as well as relaxation and business advice rooms.
Over-the-counter hearing aid solutions
The consumer-friendly environment creates an atmosphere where customers, guided by licensed Hearing Professionals (HCPs), can explore prescription hearing aids from leading brands such as Widex and Signia, as well as over-the-counter (OTC) hearing aid solutions. . from Sony. They can receive valuable information to help them achieve better hearing health, receive a free hearing evaluation, try out simulated hearing environments and experience the latest hearing aid technology in the comfort of a state-of-the-art sound experience room.
“The world of healthcare is changing rapidly,” said James Gilchrist, President of HearUSA. “New service models are disrupting traditional ways of accessing care, and technology is giving customers more control. In this new landscape, HearUSA is setting a new standard in hearing care, working with our HCPs to create a whole new way to learn about and access better hearing health. We believe this new standard will help prospective clients understand hearing care in a new way, engage in a learning process that puts them at the center of the experience, and empower them to take the next step and schedule a hearing evaluation that could change their lives for the better.”
Equally important to the customer-centric experiences at the new Future Center are the HCP-focused programs that position the company as a vital resource for current and future industry professionals.
HearAcademy Learning Center
Palm Beach Garden Center features a HearAcademy Learning Center where today’s Hearing Professionals can receive continuing education to stay at the forefront of technology and service advancements and ensure that HearUSA customers receive simply excellent hearing care in all centers across the country.
In addition, HearUSA is creating a pathway for Customer Experience Specialists and external candidates to participate in HearUSA’s Hearing Instrument Specialist (HIS) Apprenticeship Program, which empowers apprentices to gain the training and clinical experience needed to become licensed Hearing Professionals.
“The HearAcademy Learning Center’s mission is to empower our teams to deliver Simply Great Hearing Care,” explained Gilchrist. “We support them from the start of their employment with us through our comprehensive onboarding and orientation, and we continue to develop their professional skills with personalized, continuing professional education.”
HearAcademy is a unique strategic asset of HearUSA that enhances the company’s professional development initiatives, creates a true sense of community for our providers, and creates a strong connection with leading hearing aid brands such as Widex, Signia and Rexton.
Professional hearing care
“HearUSA is dedicated to providing customers with the highest quality professional hearing care possible in a new, much more customer-friendly environment that empowers them to learn more about what they can do to achieve immediate improvement in their health their hearing,” Gilchrist emphasized. . “At the same time, we are establishing and cultivating the best professional development and continuing education programs that will benefit our Hearing Professional associates.”
In addition to Palm Beach Gardens, HearUSA also opened a Future Center in Vero Beach, Florida in January.
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